Microsoft Teams Calling Plans

Publisher

Microsoft Learn

URL

https://learn.microsoft.com/en-us/microsoftteams/calling-plans-for-office-365

Published

2026-07-30

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Microsoft Learn terms of use (CC BY 4.0 for documentation text in MicrosoftDocs repos; confirm before reuse); no-redistribution; short excerpts and locators only

Source notes citing this source

• The country that governs a user's Calling Plan (and thus the minute pool) is the location on the user's license in Microsoft 365 admin center Active users, not the organization billing address in the Organization profile. in context
• The Domestic Calling Plan lets licensed users call numbers in the country where they are assigned in Microsoft 365, includes unlimited incoming minutes and includes outgoing minutes according to the license purchased. in context
• The 'Microsoft Teams Domestic Calling Plan (customers outside US/UK/CA)' SKU is for organizations in a listed set of 29 markets (Austria through Switzerland, including Croatia, Hong Kong SAR, New Zealand, Singapore and South Africa) and can be assigned to users in any Calling Plan market. in context
• The 'Microsoft Teams Domestic Calling Plan (customers in US/UK/CA)' SKU is for organizations in the United States, Puerto Rico, United Kingdom and Canada, and can be assigned to end users in any market where Calling Plans are available. in context
• The International Calling Plan includes both domestic and international outbound minutes, with international minutes usable to 196 countries, plus unlimited incoming minutes. in context
• Before acquiring or porting Calling Plan numbers, admins must check whether Know Your Customer (KYC) approval is required for the target country; KYC is reviewed at tenant level and most reviews finish within three business days. in context
• Mexico has its own Domestic Calling Plan, which must be purchased separately. in context
• All users in the same country with the same Calling Plan share a pool of minutes (for example 100 US Domestic users at 3,000 minutes each share 300,000 minutes), and pooling applies only across identical Calling Plans. in context
• Customers who bought the Calling Plan under a Microsoft Customer Agreement (MCA) pay for the previous month's outgoing minutes after use (post-usage billing) instead of prefunding. in context
• Pay-As-You-Go Calling Plan Mexico cannot be purchased by US or Puerto Rico customers. in context
• Customers who bought the Calling Plan under a Microsoft Online Subscription Agreement (MOSA) must buy Communication Credits to fund a Pay-As-You-Go Calling Plan. in context
• The Pay-As-You-Go Calling Plan includes unlimited incoming minutes but no outgoing minutes; every outgoing call is charged by usage, through Communication Credits or post-usage billing (new commerce experience subscriptions only). in context
• Until a Pay-As-You-Go Calling Plan is funded, its users cannot make outgoing calls. in context
• The printed PAYG Zone 2 list omits Croatia although Croatia appears in the Domestic (outside US/UK/CA) list, which suggests PAYG may not be offered to Croatian users; the page does not say so explicitly. inferred in context
• Pay-As-You-Go Calling Plan is sold as Zone 1 (users in US and Puerto Rico, UK, Canada), Zone 2 (users in a listed set of European and Asia-Pacific/African markets) and a separate Mexico plan. in context
• A Teams Phone license is a prerequisite for buying a Calling Plan; alternatively a Teams Phone with Calling Plan bundle (domestic or international) can be bought as one add-on. in context
• Microsoft offers three Teams Calling Plan options: Domestic Calling Plan, International Calling Plan and Pay-As-You-Go Calling Plan. in context

Cite this source record

APA

WarmTransfer. (2026, July 30). Microsoft Teams Calling Plans. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-calling-plans-overview

BibTeX

@misc{warmtransfer-ms-learn-calling-plans-overview,
  title  = {Microsoft Teams Calling Plans},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-calling-plans-overview},
  note   = {Microsoft Learn, accessed 2026-09-24}
}