Self-help diagnostics for Teams administrators

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/troubleshoot/microsoftteams/teams-administration/admin-self-help-diagnostics

Published

2026-07-13

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• The admin center diagnostics aren't available in GCC High, DoD, or Microsoft 365 operated by 21Vianet. in context
• The Microsoft 365 admin center has a 'Teams Dial Pad Missing' self-help diagnostic (shortcut aka.ms/TeamsDialPadMissingDiag) that checks whether the dial pad is visible within Teams. in context
• Two separate voice diagnostics help when the dial pad shows but calls fail: 'Teams Direct Routing' (aka.ms/TeamsDirectRoutingDiag) checks Direct Routing user configuration, and 'Teams PSTN' (aka.ms/TeamsPSTNDiag) checks the ability to make or receive domestic or international PSTN calls. in context
• The Microsoft Remote Connectivity Analyzer isn't available for the GCC and GCC High Microsoft 365 Government environments. in context
• The Microsoft Remote Connectivity Analyzer offers a 'Teams PSTN Calling Dial Pad' connectivity test (testconnectivity.microsoft.com/tests/TeamsDialpadMissing/input) for the same scenario, and users without admin permissions can run it. in context

Cite this source record

APA

WarmTransfer. (2026, July 13). Self-help diagnostics for Teams administrators. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-admin-self-help-diagnostics

BibTeX

@misc{warmtransfer-ms-learn-admin-self-help-diagnostics,
  title  = {Self-help diagnostics for Teams administrators},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-admin-self-help-diagnostics},
  note   = {Microsoft, accessed 2026-10-01}
}