Two separate voice diagnostics help when the dial pad shows but calls fail: 'Teams Direct Routing' (aka.ms/TeamsDirectRoutingDiag) checks Direct Routing user configuration, and 'Teams PSTN' (aka.ms/TeamsPSTNDiag) checks the ability to make or receive domestic or international PSTN calls.
Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Microsoft 365 admin center
- Subsystem
- self-help diagnostics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Self-help diagnostics for Teams administrators — Microsoft · tier 2 current vendor documentation · Section 'Scenarios covered by diagnostics and connectivity tests', Voice table, first and fourth rows
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting a missing Teams dial pad and PSTN calling: source note teams-dial-pad-missing-diag-dr-and-pstn. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-dial-pad-missing-diag-dr-and-pstn
BibTeX
@misc{warmtransfer-claim-teams-dial-pad-missing-diag-dr-and-pstn,
title = {Troubleshooting a missing Teams dial pad and PSTN calling: source note teams-dial-pad-missing-diag-dr-and-pstn},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-dial-pad-missing-diag-dr-and-pstn},
note = {Source note teams-dial-pad-missing-diag-dr-and-pstn, checked 2026-10-01}
}