Reporting - Auto attendant and Call queue real-time metrics

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoftteams/aa-cq-report-real-time

Published

2026-08-31

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Real-time auto attendant metrics are available to authorized users only, whereas real-time call queue metrics are available to both authorized users and agents. in context
• In real-time agent metrics, authorized users see figures for all agents in the queue while an agent sees figures for themselves only. in context
• Only some of the real-time auto attendant and call queue metrics Microsoft documents are currently available to Queues app users. in context

Cite this source record

APA

WarmTransfer. (2026, August 31). Reporting - Auto attendant and Call queue real-time metrics. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-aa-cq-report-real-time

BibTeX

@misc{warmtransfer-ms-learn-aa-cq-report-real-time,
  title  = {Reporting - Auto attendant and Call queue real-time metrics},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-aa-cq-report-real-time},
  note   = {Microsoft, accessed 2026-10-01}
}