In real-time agent metrics, authorized users see figures for all agents in the queue while an agent sees figures for themselves only.
Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- reporting
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Reporting - Auto attendant and Call queue real-time metrics — Microsoft · tier 2 current vendor documentation · Representative by queue metrics > Notes 1 and 2
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-agent-metrics-self-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-agent-metrics-self-only
BibTeX
@misc{warmtransfer-claim-teams-queues-app-setup-agent-metrics-self-only,
title = {Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-agent-metrics-self-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-agent-metrics-self-only},
note = {Source note teams-queues-app-setup-agent-metrics-self-only, checked 2026-10-01}
}