Lab 3: IVR and Contact Routing

Publisher

Cisco Webex Contact Center Tech Summit labs

URL

https://wxcctechsummit.github.io/wxcclabguides/labsnew/Lab3.html

Published

2021-04-25

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

not stated; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco's IVR labs set the Collect Digits activity to 5 digits minimum and maximum for a PIN and tell builders to make sure its timeouts are set. in context
• Cisco's Lab 3 verifies a new IVR flow end to end by signing in to Agent Desktop, going Ready, and then placing test calls that enter the PIN and menu selections. in context
• Cisco's Lab 3 builds a Menu with three options, two that route to queues and one blind transfer, and asks builders to configure every Menu field including prompts and entry timeout. in context

Cite this source record

APA

WarmTransfer. (2021, April 25). Lab 3: IVR and Contact Routing. WarmTransfer. https://warmtransfer.net/knowledge/sources/github-wxcctechsummit-lab3-ivr-routing

BibTeX

@misc{warmtransfer-github-wxcctechsummit-lab3-ivr-routing,
  title  = {Lab 3: IVR and Contact Routing},
  author = {{WarmTransfer}},
  year   = {2021},
  url    = {https://warmtransfer.net/knowledge/sources/github-wxcctechsummit-lab3-ivr-routing},
  note   = {Cisco Webex Contact Center Tech Summit labs, accessed 2026-10-02}
}