Cisco's Lab 3 verifies a new IVR flow end to end by signing in to Agent Desktop, going Ready, and then placing test calls that enter the PIN and menu selections.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow testing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2021 labs
- Checked
- 2026-10-02
Sources
- Lab 3: IVR and Contact Routing — Cisco Webex Contact Center Tech Summit labs · tier 3 vendor-maintained repositories · Testing section
Cite this note
APA
WarmTransfer. (2026, October 2). Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-lab3-end-to-end-test. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-lab3-end-to-end-test
BibTeX
@misc{warmtransfer-claim-wxcc-ivr-menu-setup-lab3-end-to-end-test,
title = {Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-lab3-end-to-end-test},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-lab3-end-to-end-test},
note = {Source note wxcc-ivr-menu-setup-lab3-end-to-end-test, checked 2026-10-02}
}