fix(contact-center): start auto wrap-up after conference exit (CAI-8582)

Publisher

Webex (GitHub organisation webex)

URL

https://github.com/webex/webex-js-sdk/pull/5217

Published

2026-09-15

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Repository licence not checked in this run; treat as all rights reserved for excerpting; no-redistribution; short excerpts and locators only

Source notes citing this source

• In the webex-js-sdk contact-center plugin, the auto wrap-up timer starts only when the task data has wrapUpRequired set to true and the team profile enables auto wrap-up. in context
• Before PR 5217 (merged 2026-09-15), the webex-js-sdk contact-center plugin showed wrap-up after a conference exit but never started the auto wrap-up timer. in context
• The PR 5217 defect is documented only for the webex-js-sdk; whether the stock Agent Desktop had the same conference-exit auto wrap-up failure is not established. inferred in context

Cite this source record

APA

WarmTransfer. (2026, September 15). fix(contact-center): start auto wrap-up after conference exit (CAI-8582). WarmTransfer. https://warmtransfer.net/knowledge/sources/gh-webex-js-sdk-pr-5217-auto-wrapup

BibTeX

@misc{warmtransfer-gh-webex-js-sdk-pr-5217-auto-wrapup,
  title  = {fix(contact-center): start auto wrap-up after conference exit (CAI-8582)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/gh-webex-js-sdk-pr-5217-auto-wrapup},
  note   = {Webex (GitHub organisation webex), accessed 2026-10-02}
}