Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
In the webex-js-sdk contact-center plugin, the auto wrap-up timer starts only when the task data has wrapUpRequired set to true and the team profile enables auto wrap-up.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex JavaScript SDK
- Subsystem
- contact-center plugin wrap-up
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as described in PR 5217, September 2026
- Checked
- 2026-10-02
Sources
- fix(contact-center): start auto wrap-up after conference exit (CAI-8582) — Webex (GitHub organisation webex) · tier 3 vendor-maintained repositories · PR description, Root Cause
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-sdk-autowrap-gate. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-sdk-autowrap-gate
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-sdk-autowrap-gate,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-sdk-autowrap-gate},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-sdk-autowrap-gate},
note = {Source note wxcc-agent-state-troubleshooting-sdk-autowrap-gate, checked 2026-10-02}
}