ringcentral-api-docs: callqueue-answering-rules.md

Publisher

RingCentral

URL

https://github.com/ringcentral/ringcentral-api-docs/blob/main/docs/voice/call-routing/manual/callqueue-answering-rules.md

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

see repository license; no-redistribution; short excerpts and locators only

Source notes citing this source

• A call queue's After Hours rule callHandlingAction can be TakeMessageOnly, PlayAnnouncementOnly, TransferToExtension or UnconditionalForwarding. in context
• When a call queue is full the call can go to Announcement, Voicemail, TransferToExtension or UnconditionalForwarding. in context
• A call queue's Business Hours rule can use standard or custom greetings for the introduction, hold music, waiting audio, wait-time announcements, unavailable message and voicemail. in context
• When a caller reaches the call queue's maximum wait time the call can go to Voicemail, TransferToExtension or UnconditionalForwarding. in context
• When no call queue member answers, the options are WaitPrimaryMembers, WaitPrimaryAndOverflowMembers, Voicemail, TransferToExtension or UnconditionalForwarding. in context
• The call queue Business Hours rule's ringing modes are Simultaneous, FixedOrder and Longest Idle. in context
• Call queue waiting is controlled by queue.maxCallers (queue capacity), queue.holdTime (maximum wait in seconds), queue.agentTimeout (ring time per member) and queue.wrapUpTime (post-call availability delay). in context

Cite this source record

APA

WarmTransfer. (2026, October 2). ringcentral-api-docs: callqueue-answering-rules.md. WarmTransfer. https://warmtransfer.net/knowledge/sources/gh-ringcentral-api-docs-callqueue-answering-rules

BibTeX

@misc{warmtransfer-gh-ringcentral-api-docs-callqueue-answering-rules,
  title  = {ringcentral-api-docs: callqueue-answering-rules.md},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/gh-ringcentral-api-docs-callqueue-answering-rules},
  note   = {RingCentral, accessed 2026-10-02}
}