Source note · Setting up RingCentral IVR menus and call handling
Call queue waiting is controlled by queue.maxCallers (queue capacity), queue.holdTime (maximum wait in seconds), queue.agentTimeout (ring time per member) and queue.wrapUpTime (post-call availability delay).
Checked 2026-10-02
- Vendor
- RingCentral
- Product
- RingEX
- Subsystem
- call queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- ringcentral-api-docs: callqueue-answering-rules.md — RingCentral · tier 3 vendor-maintained repositories · Business Hours rule: waiting parameters
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up RingCentral IVR menus and call handling: source note ringcentral-ivr-setup-queue-wait-params. WarmTransfer. https://warmtransfer.net/knowledge/claims/ringcentral-ivr-setup-queue-wait-params
BibTeX
@misc{warmtransfer-claim-ringcentral-ivr-setup-queue-wait-params,
title = {Setting up RingCentral IVR menus and call handling: source note ringcentral-ivr-setup-queue-wait-params},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ringcentral-ivr-setup-queue-wait-params},
note = {Source note ringcentral-ivr-setup-queue-wait-params, checked 2026-10-02}
}