ringcentral-api-docs: call-queues.md

Publisher

RingCentral

URL

https://github.com/ringcentral/ringcentral-api-docs/blob/main/docs/voice/call-routing/manual/call-queues.md

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

see repository license; no-redistribution; short excerpts and locators only

Source notes citing this source

• A call queue is created via the API with POST /restapi/v1.0/account/~/extension and type Department, which needs the EditAccounts permission. in context
• RingCentral's developer guide says admins create call queues in the portal under Phone System > Group(s) with New Call Queue, or through the extension API. in context
• A RingEX call queue is an extension that groups user extensions to share incoming calls, with its own name and extension number, and it can be assigned a direct phone number. in context
• RingCentral's call queue guide describes Rotating, Simultaneous (up to 10 extensions) and Sequential call distribution. in context
• Call queue members are listed with GET .../call-queues/{groupId}/members and changed with POST .../call-queues/{groupId}/bulk-assign using addedExtensionIds and removedExtensionIds. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). ringcentral-api-docs: call-queues.md. WarmTransfer. https://warmtransfer.net/knowledge/sources/gh-ringcentral-api-docs-call-queues

BibTeX

@misc{warmtransfer-gh-ringcentral-api-docs-call-queues,
  title  = {ringcentral-api-docs: call-queues.md},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/gh-ringcentral-api-docs-call-queues},
  note   = {RingCentral, accessed 2026-10-02}
}