JDS Customer Journey Widget README, version 10.0.0

Publisher

CiscoDevNet (GitHub)

URL

https://github.com/CiscoDevNet/cjaas-widgets/blob/main/CustomerJourney/README_VERSION_10.0.0.md

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

MIT (repository level, as reported by the repository landing page); MIT permits redistribution with notice; corpus still stores short excerpts and locators only

Source notes citing this source

• The widget version 10 README instructs the administrator to sign in to Control Hub and toggle on the Webex Contact Center Connector for a journey project so that contact center events reach CJDS. in context
• The sample custom event in the widget README carries the top-level fields id, specversion, type, source, identity, identitytype, datacontenttype and data. in context
• The README's sample custom event sets specversion to 1.0 and datacontenttype to application/json, and identifies the customer with identitytype email and an email address in identity. in context
• A custom profile template is created through the CJDS template creation API and applied to the Customer Journey Widget by setting the widget's template-id attribute to that template. in context
• The default profile template used by the Customer Journey Widget is named journey-default-template. in context
• The CJDS event envelope appears to follow the CloudEvents attribute naming convention (id, source, specversion, type, datacontenttype, data) with CJDS-specific identity and identitytype attributes added. inferred in context
• The CiscoDevNet widget README states that CJDS is generally available and is offered as part of the Webex Contact Center Flex 3 Standard Agent licence. in context
• The CiscoDevNet widget README states that organisations whose Webex Contact Center was set up before 28 February 2025 need take no action because CJDS tenants are linked automatically, and that organisations set up after 1 March 2025 must request provisioning. disputed in context
• According to the widget README, real-time event updates in the Customer Journey Widget require Cisco to enable the feature flag wxcc-cjds-event-stream-toggle-visibility for the organisation. in context
• A custom event can carry an optional uiData object inside data with title, iconType, subTitle and filterTags, which controls how the event is presented in the Customer Journey Widget. in context
• The widget README lists production widget builds for the regions produs1, prodeu1, prodeu2, prodsg1, prodanz1, prodjp1, prodin1 and prodca1. in context
• The README's setup procedure for widget version 10 has the administrator upload the supplied JDSDesktopLayout10.json under Contact Center > Desktop Layouts in Control Hub and assign it to an agent team. in context
• The Customer Journey Widget version 10 is configured in the desktop layout with the properties bearerToken, organizationId, interactionData and dataCenter, which are taken from the Agent Desktop. in context
• The Customer Journey Widget version 10 accepts a time-frame attribute with the values All, 24-Hours, 7-Days and 30-Days, and a limit attribute for the number of timeline events displayed that defaults to 20. in context
• The widget README names task:new and task:ended as Webex Contact Center event types recorded in CJDS. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). JDS Customer Journey Widget README, version 10.0.0. WarmTransfer. https://warmtransfer.net/knowledge/sources/gh-ciscodevnet-cjaas-widgets-readme-v10

BibTeX

@misc{warmtransfer-gh-ciscodevnet-cjaas-widgets-readme-v10,
  title  = {JDS Customer Journey Widget README, version 10.0.0},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/gh-ciscodevnet-cjaas-widgets-readme-v10},
  note   = {CiscoDevNet (GitHub), accessed 2026-09-30}
}