Retention period for analytics data and recording

Publisher

Genesys

URL

https://help.genesys.cloud/articles/retention-period-for-analytics-data-and-recording/

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• For policy-based recordings, the retention period set on the quality management policy determines how long the recording files are kept. in context
• Genesys Cloud screen recording policies have a maximum retention of one year. Call and digital recordings have no upper retention limit. in context
• A recording's transcript follows the retention period set for the recording files by the QM policy. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Retention period for analytics data and recording. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-rc-retention-analytics-recording

BibTeX

@misc{warmtransfer-genesys-rc-retention-analytics-recording,
  title  = {Retention period for analytics data and recording},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-rc-retention-analytics-recording},
  note   = {Genesys, accessed 2026-09-25}
}