Source note · Genesys Cloud workforce engagement
For policy-based recordings, the retention period set on the quality management policy determines how long the recording files are kept.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud recording
- Subsystem
- recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Retention period for analytics data and recording — Genesys · tier 2 current vendor documentation · recording files section
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud workforce engagement: source note genesys-cloud-wem-qm-policy-drives-retention. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-wem-qm-policy-drives-retention
BibTeX
@misc{warmtransfer-claim-genesys-cloud-wem-qm-policy-drives-retention,
title = {Genesys Cloud workforce engagement: source note genesys-cloud-wem-qm-policy-drives-retention},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-wem-qm-policy-drives-retention},
note = {Source note genesys-cloud-wem-qm-policy-drives-retention, checked 2026-09-25}
}