Source record · tier 2 current vendor documentation

Why does the port range 16384-65535 (RTP media) need to be opened up for Genesys Cloud Voice/BYOC Cloud?

Publisher: Genesys
URL: https://help.genesys.cloud/faqs/why-does-the-port-range-16384-32767-rtp-media-need-to-be-opened-up-for-genesys-cloud-voice-byoc-cloud/
Published: unknown
Updated: unknown
Accessed: 2026-09-25
HTTP status: 200
License: Genesys copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

For Genesys Cloud Voice and BYOC Cloud, outbound connections to RTP media ports 16384-65535 must be open. Without them, media can be intermittent or missing. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Why does the port range 16384-65535 (RTP media) need to be opened up for Genesys Cloud Voice/BYOC Cloud?. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-rc-faq-rtp-media-port-range

BibTeX

@misc{warmtransfer-genesys-rc-faq-rtp-media-port-range,
  title  = {Why does the port range 16384-65535 (RTP media) need to be opened up for Genesys Cloud Voice/BYOC Cloud?},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-rc-faq-rtp-media-port-range},
  note   = {Genesys, accessed 2026-09-25}
}