Source note · Connecting Unified CM to Genesys Cloud CX
For Genesys Cloud Voice and BYOC Cloud, outbound connections to RTP media ports 16384-65535 must be open. Without them, media can be intermittent or missing.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- firewall
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Why does the port range 16384-65535 (RTP media) need to be opened up for Genesys Cloud Voice/BYOC Cloud? — Genesys · tier 2 current vendor documentation · FAQ answer
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to Genesys Cloud CX: source note cucm-with-genesys-cloud-rtp-port-range. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-genesys-cloud-rtp-port-range
BibTeX
@misc{warmtransfer-claim-cucm-with-genesys-cloud-rtp-port-range,
title = {Connecting Unified CM to Genesys Cloud CX: source note cucm-with-genesys-cloud-rtp-port-range},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-genesys-cloud-rtp-port-range},
note = {Source note cucm-with-genesys-cloud-rtp-port-range, checked 2026-09-25}
}