Configure Omni-Channel sync

Publisher

Genesys

URL

https://help.genesys.cloud/articles/configure-omni-channel-sync/

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys Resource Center terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• Genesys Cloud for Salesforce Omni-Channel sync is set in Setup > Installed Packages > Configure on the Genesys Cloud for Salesforce package by enabling Omni-Channel Sync and choosing the Omni-Channel status that syncs with On Queue. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Configure Omni-Channel sync. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-rc-configure-omni-channel-sync

BibTeX

@misc{warmtransfer-genesys-rc-configure-omni-channel-sync,
  title  = {Configure Omni-Channel sync},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-rc-configure-omni-channel-sync},
  note   = {Genesys, accessed 2026-09-25}
}