Source note · Genesys Cloud with Salesforce Service Cloud Voice
Genesys Cloud for Salesforce Omni-Channel sync is set in Setup > Installed Packages > Configure on the Genesys Cloud for Salesforce package by enabling Omni-Channel Sync and choosing the Omni-Channel status that syncs with On Queue.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud for Salesforce
- Subsystem
- presence
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Configure Omni-Channel sync — Genesys · tier 2 current vendor documentation · Configure Omni-Channel sync, steps 1 to 4
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-gcfs-sync-config. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-gcfs-sync-config
BibTeX
@misc{warmtransfer-claim-genesys-with-salesforce-voice-gcfs-sync-config,
title = {Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-gcfs-sync-config},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-gcfs-sync-config},
note = {Source note genesys-with-salesforce-voice-gcfs-sync-config, checked 2026-09-25}
}