Configure contact center settings

Publisher

Genesys

URL

https://help.genesys.cloud/articles/configure-genesys-admin-settings/

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys Resource Center terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• Contact center settings in CX Cloud Genesys Settings cover adding users, updating the public key, updating Genesys Cloud integration settings, server-side logging, status mapping between Genesys Cloud and Omni-Channel, and mapping call attributes to Voice Call records. in context
• Contact center settings are reached in CX Cloud Genesys Settings by choosing Configure for the Voice package under Channels and then Configure Contact Centers. in context
• Administrators can define status mapping between Salesforce and Genesys Cloud in an extension class in Salesforce for enhanced status sync. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Configure contact center settings. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-rc-configure-contact-center-settings

BibTeX

@misc{warmtransfer-genesys-rc-configure-contact-center-settings,
  title  = {Configure contact center settings},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-rc-configure-contact-center-settings},
  note   = {Genesys, accessed 2026-09-25}
}