Configure a contact center in Salesforce

Publisher

Genesys

URL

https://help.genesys.cloud/articles/configure-a-contact-center-in-salesforce/

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys Resource Center terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Contact Center Lightning app uses Console navigation, includes the Genesys Cloud CX Utility (set to Start automatically) and the Omni-Channel utility, and includes Voice Calls as a navigation item. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Configure a contact center in Salesforce. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-rc-configure-contact-center-in-salesforce

BibTeX

@misc{warmtransfer-genesys-rc-configure-contact-center-in-salesforce,
  title  = {Configure a contact center in Salesforce},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-rc-configure-contact-center-in-salesforce},
  note   = {Genesys, accessed 2026-09-25}
}