Source note · Genesys Cloud with Salesforce Service Cloud Voice
The Contact Center Lightning app uses Console navigation, includes the Genesys Cloud CX Utility (set to Start automatically) and the Omni-Channel utility, and includes Voice Calls as a navigation item.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- CX Cloud
- Subsystem
- agent console
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Configure a contact center in Salesforce — Genesys · tier 2 current vendor documentation · Configure a contact center in Salesforce, Lightning app wizard steps 4 to 6
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-lightning-app. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-lightning-app
BibTeX
@misc{warmtransfer-claim-genesys-with-salesforce-voice-lightning-app,
title = {Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-lightning-app},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-lightning-app},
note = {Source note genesys-with-salesforce-voice-lightning-app, checked 2026-09-25}
}