Source record · tier 2 current vendor documentation

Add Speech and Text Analytics upgrade add-on to your organization

Publisher: Genesys
URL: https://help.genesys.cloud/articles/add-speech-and-text-analytics-upgrade-add-on-to-your-organization/
Published: unknown
Updated: unknown
Accessed: 2026-09-25
HTTP status: 200
License: Genesys proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

For CX 1 or CX 2 organizations, Genesys offers a separate Speech and Text Analytics upgrade add-on, delivered through the AI Experience Token Bundle, that provides voice transcription, sentiment analysis, topic spotting, empathy analysis and sensitive data masking. in context
STA upgrade add-on users are designated by assigning the Billing > User > STA Upgrade permission. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Add Speech and Text Analytics upgrade add-on to your organization. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-rc-add-sta-upgrade-add-on

BibTeX

@misc{warmtransfer-genesys-rc-add-sta-upgrade-add-on,
  title  = {Add Speech and Text Analytics upgrade add-on to your organization},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-rc-add-sta-upgrade-add-on},
  note   = {Genesys, accessed 2026-09-25}
}