Genesys Cloud CX Pricing

Publisher

Genesys

URL

https://www.genesys.com/pricing

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Genesys lists Genesys Cloud CX 1 at USD 75, CX 2 at USD 115, CX 3 at USD 155 and CX 4 at USD 240 per user per month, billed annually. in context
• Because QM is already included in CX 2, the CX 2 WEM add-on mainly adds WFM, speech and text analytics, gamification, coaching, surveys and learning modules, while the CX 1 add-on must also supply QM. inferred in context
• On the Genesys pricing comparison, gamification, coaching and real-time performance insights are included in CX 3 and CX 4 and are add-ons for CX 1 and CX 2. in context
• On the Genesys pricing comparison, Quality Assurance and Compliance is included in CX 2, CX 3 and CX 4 and is an add-on for CX 1. in context
• The US Genesys pricing comparison shows voice and digital interaction recording plus screen recording as included in all four tiers, including CX 1. disputed in context
• On the Genesys pricing comparison, speech and text analytics is included in CX 3 and CX 4 and is an add-on for CX 1 and CX 2. in context
• On the Genesys pricing comparison, Workforce Engagement Management is included in Genesys Cloud CX 3 and CX 4 and is an add-on for CX 1 and CX 2. in context
• On the Genesys pricing comparison, AI-powered forecasting and AI scheduling are included in CX 3 and CX 4 and are add-ons for CX 1 and CX 2. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Genesys Cloud CX Pricing. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-pricing-cx-plans

BibTeX

@misc{warmtransfer-genesys-pricing-cx-plans,
  title  = {Genesys Cloud CX Pricing},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-pricing-cx-plans},
  note   = {Genesys, accessed 2026-09-25}
}