Source note · Genesys Cloud workforce engagement
Because QM is already included in CX 2, the CX 2 WEM add-on mainly adds WFM, speech and text analytics, gamification, coaching, surveys and learning modules, while the CX 1 add-on must also supply QM.
inferred · Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- licensing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Status
- inferred
- Checked
- 2026-09-25
Sources
- Genesys Cloud CX Pricing — Genesys · tier 2 current vendor documentation · comparison table rows 'Quality Assurance and Compliance' and 'Workforce Engagement Management (WEM)'
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud workforce engagement: source note genesys-cloud-wem-cx2-addon-value. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-wem-cx2-addon-value
BibTeX
@misc{warmtransfer-claim-genesys-cloud-wem-cx2-addon-value,
title = {Genesys Cloud workforce engagement: source note genesys-cloud-wem-cx2-addon-value},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-wem-cx2-addon-value},
note = {Source note genesys-cloud-wem-cx2-addon-value, checked 2026-09-25}
}