Work with a digital transcript

Publisher

Genesys

URL

https://help.genesys.cloud/articles/work-with-a-digital-transcript/

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Genesys Cloud Resource Center; copyright Genesys; no-redistribution; short excerpts and locators only

Source notes citing this source

• In the Genesys Cloud sources reviewed on 2026-09-30, the only vendor-documented native translation is after-the-fact transcript translation for reviewers; live agent-facing translation of messaging is available through a customer-deployed blueprint or third-party apps rather than a documented native feature. inferred in context
• After an initial Genesys Cloud transcript translation, the translated text is cached for up to 20 hours. in context
• For digital interactions, Genesys Cloud transcript translation covers only approximately the first 10,000 characters. in context
• While a Genesys Cloud transcript is shown translated, a label at the top of the transcript panel states the source dialect and the selected target dialect. in context
• Genesys Cloud transcript translation is limited to 1,000 translations per organization per day. in context
• Genesys Cloud offers on-demand transcript translation on the Interaction Details page when a transcription is present, and it requires the Speech and Text Analytics > Translation > View permission. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Work with a digital transcript. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-work-with-digital-transcript

BibTeX

@misc{warmtransfer-genesys-help-work-with-digital-transcript,
  title  = {Work with a digital transcript},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-work-with-digital-transcript},
  note   = {Genesys, accessed 2026-09-30}
}