Source note · Real-time translation in contact centers
Genesys Cloud offers on-demand transcript translation on the Interaction Details page when a transcription is present, and it requires the Speech and Text Analytics > Translation > View permission.
Checked 2026-09-30
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- speech and text analytics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Work with a digital transcript — Genesys · tier 2 current vendor documentation · transcript translation section (permission note and procedure)
Cite this note
APA
WarmTransfer. (2026, September 30). Real-time translation in contact centers: source note real-time-translation-contact-center-gen-xlate-ondemand. WarmTransfer. https://warmtransfer.net/knowledge/claims/real-time-translation-contact-center-gen-xlate-ondemand
BibTeX
@misc{warmtransfer-claim-real-time-translation-contact-center-gen-xlate-ondemand,
title = {Real-time translation in contact centers: source note real-time-translation-contact-center-gen-xlate-ondemand},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/real-time-translation-contact-center-gen-xlate-ondemand},
note = {Source note real-time-translation-contact-center-gen-xlate-ondemand, checked 2026-09-30}
}