Which evaluation policy should I use?

Publisher

Genesys

URL

https://help.genesys.cloud/faqs/which-evaluation-policy-should-i-use/

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Genesys proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• Assign evaluations by agents is the choice for an even distribution and a specific number of evaluations per agent, and it evaluates the last agent that participated, excluding monitors and coaches. in context
• Assign evaluations by evaluators is the choice for a fixed number of evaluations per evaluator per time interval, and it evaluates the first agent connected to the interaction. in context
• Assign evaluations by interactions evaluates every matching interaction, suits compliance monitoring or full coverage of a subset of agents, and evaluates the first agent connected. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Which evaluation policy should I use?. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-which-evaluation-policy-faq

BibTeX

@misc{warmtransfer-genesys-help-which-evaluation-policy-faq,
  title  = {Which evaluation policy should I use?},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-which-evaluation-policy-faq},
  note   = {Genesys, accessed 2026-10-02}
}