Assign evaluations by interactions evaluates every matching interaction, suits compliance monitoring or full coverage of a subset of agents, and evaluates the first agent connected.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- recording-policies
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Which evaluation policy should I use? — Genesys · tier 2 current vendor documentation · Which evaluation policy should I use?, Assign evaluations by interactions
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up quality evaluation forms and policies in Genesys Cloud: source note genesys-cloud-quality-evaluation-setup-by-interaction-use. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-quality-evaluation-setup-by-interaction-use
BibTeX
@misc{warmtransfer-claim-genesys-cloud-quality-evaluation-setup-by-interaction-use,
title = {Setting up quality evaluation forms and policies in Genesys Cloud: source note genesys-cloud-quality-evaluation-setup-by-interaction-use},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-quality-evaluation-setup-by-interaction-use},
note = {Source note genesys-cloud-quality-evaluation-setup-by-interaction-use, checked 2026-10-02}
}