Source record · tier 2 current vendor documentation

Genesys UCC Third-Party Integration

Publisher: Genesys
URL: https://help.mypurecloud.com/usecases/genesys-ucc-third-party-integration/
Published: 2024-11-26
Updated: unknown
Accessed: 2026-09-25
HTTP status: 200
License: Genesys proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

Genesys's UCC third-party integration use case, which names Microsoft Teams and Zoom, requires SIP connectivity between Genesys Cloud CX and the external platform through BYOC Cloud or BYOC Premises. in context

Cite this source record

APA

WarmTransfer. (2024, November 26). Genesys UCC Third-Party Integration. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-usecase-ucc-third-party

BibTeX

@misc{warmtransfer-genesys-help-usecase-ucc-third-party,
  title  = {Genesys UCC Third-Party Integration},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-usecase-ucc-third-party},
  note   = {Genesys, accessed 2026-09-25}
}