Use Microsoft Teams in Genesys Cloud

Publisher

Genesys

URL

https://help.genesys.cloud/articles/use-microsoft-teams-in-genesys-cloud/

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys Resource Center terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• From a call in Genesys Cloud, a user can search for a Teams contact and choose Blind or Consult to transfer the call to that contact. in context
• Genesys Cloud users can search the directory for Teams users, who show a Microsoft Teams badge in the results. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Use Microsoft Teams in Genesys Cloud. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-use-ms-teams-in-genesys-cloud

BibTeX

@misc{warmtransfer-genesys-help-use-ms-teams-in-genesys-cloud,
  title  = {Use Microsoft Teams in Genesys Cloud},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-use-ms-teams-in-genesys-cloud},
  note   = {Genesys, accessed 2026-09-25}
}