Source note · Microsoft Teams with Genesys Cloud CX

Genesys Cloud users can search the directory for Teams users, who show a Microsoft Teams badge in the results.

Checked 2026-09-25

Vendor: Genesys
Product: Genesys Cloud CX
Subsystem: Microsoft Teams integration
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-25
Checked: 2026-09-25

Sources

Use Microsoft Teams in Genesys Cloud — Genesys · tier 2 current vendor documentation · Search for Microsoft Teams users

Cite this note

APA

WarmTransfer. (2026, September 25). Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-teams-badge-search. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-teams-badge-search

BibTeX

@misc{warmtransfer-claim-teams-with-genesys-cloud-teams-badge-search,
  title  = {Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-teams-badge-search},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-teams-badge-search},
  note   = {Source note teams-with-genesys-cloud-teams-badge-search, checked 2026-09-25}
}

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