Configure Genesys Cloud to authenticate with SSO only

Publisher

Genesys

URL

https://help.mypurecloud.com/articles/use-sso-instead-of-genesys-cloud-login-credentials/

Published

2026-06-01

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Genesys website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Before disabling Genesys Cloud login, confirm that an administrator can sign in through SSO, because afterwards every user, administrators included, must sign in by SSO. inferred in context
• With Genesys Cloud login disabled, password requirement options are disabled but preserved, all users must sign in by SSO, and admins cannot delete every SSO provider. in context
• SSO-only sign-in is enabled under Menu > Account > Organization Settings > Authentication by selecting Disable Genesys Cloud Login, saving, and accepting the acknowledgment. in context
• Enabling SSO-only sign-in in Genesys Cloud requires at least one third-party SSO provider already configured in the org. in context
• SSO-only is reversed by clearing Disable Genesys Cloud Login on the Authentication tab and saving, after which Genesys password requirements must be reconfigured. in context
• Genesys warns not to enable SSO-only authentication if webhooks are used for chat notification integrations, because that feature needs password-based authentication. in context

Cite this source record

APA

WarmTransfer. (2026, June 1). Configure Genesys Cloud to authenticate with SSO only. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-sso-only-authentication

BibTeX

@misc{warmtransfer-genesys-help-sso-only-authentication,
  title  = {Configure Genesys Cloud to authenticate with SSO only},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-sso-only-authentication},
  note   = {Genesys, accessed 2026-10-01}
}