Source note · Setting up SSO and SCIM provisioning for Genesys Cloud

Genesys warns not to enable SSO-only authentication if webhooks are used for chat notification integrations, because that feature needs password-based authentication.

Checked 2026-10-01

Vendor: Genesys
Product: Genesys Cloud CX
Subsystem: organization settings
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-10-01
Checked: 2026-10-01

Sources

Configure Genesys Cloud to authenticate with SSO only — Genesys · tier 2 current vendor documentation · Note under When Genesys Cloud login is disabled

Cite this note

APA

WarmTransfer. (2026, October 1). Setting up SSO and SCIM provisioning for Genesys Cloud: source note genesys-cloud-sso-scim-setup-sso-only-webhook-warn. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-sso-scim-setup-sso-only-webhook-warn

BibTeX

@misc{warmtransfer-claim-genesys-cloud-sso-scim-setup-sso-only-webhook-warn,
  title  = {Setting up SSO and SCIM provisioning for Genesys Cloud: source note genesys-cloud-sso-scim-setup-sso-only-webhook-warn},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/genesys-cloud-sso-scim-setup-sso-only-webhook-warn},
  note   = {Source note genesys-cloud-sso-scim-setup-sso-only-webhook-warn, checked 2026-10-01}
}

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