Source record · tier 2 current vendor documentation

Set up a Transfer to ACD action

Publisher: Genesys
URL: https://help.genesys.cloud/articles/set-up-a-transfer-to-acd-action/
Published: unknown
Updated: unknown
Accessed: 2026-09-24
HTTP status: 200
License: Copyright Genesys; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

The Transfer to ACD action has Success and Failure paths that the flow author must configure; the Failure path handles errors in the transfer. in context
In literal mode, the Transfer to ACD priority value ranges from -25,000,000 to 25,000,000. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Set up a Transfer to ACD action. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-set-up-transfer-acd-action

BibTeX

@misc{warmtransfer-genesys-help-set-up-transfer-acd-action,
  title  = {Set up a Transfer to ACD action},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-set-up-transfer-acd-action},
  note   = {Genesys, accessed 2026-09-24}
}