The Transfer to ACD action has Success and Failure paths that the flow author must configure; the Failure path handles errors in the transfer.
Checked 2026-09-30
- Vendor
- Genesys
- Product
- Genesys Cloud CX Architect
- Subsystem
- Architect
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up a Transfer to ACD action — Genesys · tier 2 current vendor documentation · Procedure; final step
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-transfer-acd-paths. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-transfer-acd-paths
BibTeX
@misc{warmtransfer-claim-genesys-cloud-queue-setup-transfer-acd-paths,
title = {Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-transfer-acd-paths},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-transfer-acd-paths},
note = {Source note genesys-cloud-queue-setup-transfer-acd-paths, checked 2026-09-30}
}