Manage the retryable reason/cause codes

Publisher

Genesys

URL

https://help.genesys.cloud/articles/manage-the-retryable-reasoncause-codes/

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys Resource Center terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• On BYOC Premises trunks, a failed outbound call is retried on the next trunk when its SIP reason code (and Q.850 cause code, if present) match the retryable lists; if neither code matches, the call is terminated. in context
• Retryable reason and cause code lists, which decide whether a failed outbound call is retried on the next trunk, are documented for BYOC Premises trunks only. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Manage the retryable reason/cause codes. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-retryable-reason-cause-codes

BibTeX

@misc{warmtransfer-genesys-help-retryable-reason-cause-codes,
  title  = {Manage the retryable reason/cause codes},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-retryable-reason-cause-codes},
  note   = {Genesys, accessed 2026-09-25}
}