Source note · Troubleshooting Genesys Cloud BYOC trunks
On BYOC Premises trunks, a failed outbound call is retried on the next trunk when its SIP reason code (and Q.850 cause code, if present) match the retryable lists; if neither code matches, the call is terminated.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud BYOC Premises
- Subsystem
- outbound routing
- Deployment
- hybrid
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Manage the retryable reason/cause codes — Genesys · tier 2 current vendor documentation · call retry logic section
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Genesys Cloud BYOC trunks: source note genesys-byoc-troubleshooting-retry-logic. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-byoc-troubleshooting-retry-logic
BibTeX
@misc{warmtransfer-claim-genesys-byoc-troubleshooting-retry-logic,
title = {Troubleshooting Genesys Cloud BYOC trunks: source note genesys-byoc-troubleshooting-retry-logic},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-byoc-troubleshooting-retry-logic},
note = {Source note genesys-byoc-troubleshooting-retry-logic, checked 2026-09-25}
}