Outbound settings

Publisher

Genesys

URL

https://help.genesys.cloud/articles/outbound-settings/

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys copyright; no-redistribution; short excerpts and locators only

Source notes citing this source

• Genesys Cloud lets administrators calculate the compliance abandon rate over all calls or only over calls that reached the queue. in context
• The Genesys Cloud compliance abandon threshold, the time an agent has to answer a campaign call transferred to a queue before it counts as a compliance abandon, defaults to 2 seconds and is configurable. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Outbound settings. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-outbound-settings

BibTeX

@misc{warmtransfer-genesys-help-outbound-settings,
  title  = {Outbound settings},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-outbound-settings},
  note   = {Genesys, accessed 2026-09-25}
}