Source note · Outbound callback and dialer compliance
The Genesys Cloud compliance abandon threshold, the time an agent has to answer a campaign call transferred to a queue before it counts as a compliance abandon, defaults to 2 seconds and is configurable.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud Outbound
- Subsystem
- call abandonment
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Outbound settings — Genesys · tier 2 current vendor documentation · Outbound settings > Compliance abandon threshold
Cite this note
APA
WarmTransfer. (2026, September 25). Outbound callback and dialer compliance: source note contact-center-callback-compliance-genesys-abandon-threshold. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-callback-compliance-genesys-abandon-threshold
BibTeX
@misc{warmtransfer-claim-contact-center-callback-compliance-genesys-abandon-threshold,
title = {Outbound callback and dialer compliance: source note contact-center-callback-compliance-genesys-abandon-threshold},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-callback-compliance-genesys-abandon-threshold},
note = {Source note contact-center-callback-compliance-genesys-abandon-threshold, checked 2026-09-25}
}