Net Promoter Score customer survey question overview

Publisher

Genesys

URL

https://help.genesys.cloud/articles/net-promotor-score-web-survey-question-overview/

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Genesys Resource Center terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• A Genesys Cloud NPS question can request an optional follow-up explanation and can drive conditional display of later questions based on whether the respondent is a promoter, passive or detractor. in context
• Genesys Cloud displays the NPS result as an integer rather than a percent, calculated separately from the other survey questions and shown in the interaction's quality summary. in context
• A Genesys Cloud customer survey form can contain only one NPS question. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Net Promoter Score customer survey question overview. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-nps-survey-question

BibTeX

@misc{warmtransfer-genesys-help-nps-survey-question,
  title  = {Net Promoter Score customer survey question overview},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-nps-survey-question},
  note   = {Genesys, accessed 2026-10-02}
}