Source note · CSAT and NPS surveys in contact centers
A Genesys Cloud NPS question can request an optional follow-up explanation and can drive conditional display of later questions based on whether the respondent is a promoter, passive or detractor.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- Survey forms
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Net Promoter Score customer survey question overview — Genesys · tier 2 current vendor documentation · section 'Use an NPS question in a survey form'
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-genesys-nps-follow-up. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-genesys-nps-follow-up
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-genesys-nps-follow-up,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-genesys-nps-follow-up},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-genesys-nps-follow-up},
note = {Source note contact-center-surveys-csat-nps-genesys-nps-follow-up, checked 2026-10-02}
}