Messaging threading timeline

Publisher

Genesys

URL

https://help.genesys.cloud/articles/messaging-threading-timeline/

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Genesys Cloud Resource Center; copyright Genesys; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Genesys Cloud messaging threading timeline defaults to 72 hours (4320 minutes) and is configurable from 0 to 72 hours in 1-minute increments. in context
• The Genesys Cloud messaging threading timeline is the time a messaging conversation remains open after the agent or system disconnects; once it expires, the next message starts a new conversation. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Messaging threading timeline. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-messaging-threading-timeline

BibTeX

@misc{warmtransfer-genesys-help-messaging-threading-timeline,
  title  = {Messaging threading timeline},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-messaging-threading-timeline},
  note   = {Genesys, accessed 2026-09-30}
}