Source note · Omnichannel routing and channel capacity
The Genesys Cloud messaging threading timeline is the time a messaging conversation remains open after the agent or system disconnects; once it expires, the next message starts a new conversation.
Checked 2026-09-30
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- messaging
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Messaging threading timeline — Genesys · tier 2 current vendor documentation · definition paragraph
Cite this note
APA
WarmTransfer. (2026, September 30). Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-gc-thread-meaning. WarmTransfer. https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-gc-thread-meaning
BibTeX
@misc{warmtransfer-claim-omnichannel-routing-concepts-gc-thread-meaning,
title = {Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-gc-thread-meaning},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-gc-thread-meaning},
note = {Source note omnichannel-routing-concepts-gc-thread-meaning, checked 2026-09-30}
}