Manage disputed evaluations

Publisher

Genesys

URL

https://help.genesys.cloud/articles/manage-disputed-evaluations/

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Genesys proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Manage disputed evaluations article says agents can open a dispute within 45 days, after which disputing is blocked. disputed in context
• A submitted dispute moves the evaluation to the In Review state, where the evaluator either revises the score or declines the dispute. in context
• Disputing needs Quality > Evaluation Dispute; revising a disputed score needs Quality > Evaluation Edit or Edit score; declining needs Quality > Evaluation Decline. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Manage disputed evaluations. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-manage-disputed-evaluations

BibTeX

@misc{warmtransfer-genesys-help-manage-disputed-evaluations,
  title  = {Manage disputed evaluations},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-manage-disputed-evaluations},
  note   = {Genesys, accessed 2026-10-02}
}