The Manage disputed evaluations article says agents can open a dispute within 45 days, after which disputing is blocked.
disputed · Checked 2026-10-02
Agents who do not agree with an evaluation can open a dispute within 45 days.
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- quality-management
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- disputed
- Checked
- 2026-10-02
Sources
- Manage disputed evaluations — Genesys · tier 2 current vendor documentation · Manage disputed evaluations, introduction
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up quality evaluation forms and policies in Genesys Cloud: source note genesys-cloud-quality-evaluation-setup-dispute-45-open. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-quality-evaluation-setup-dispute-45-open
BibTeX
@misc{warmtransfer-claim-genesys-cloud-quality-evaluation-setup-dispute-45-open,
title = {Setting up quality evaluation forms and policies in Genesys Cloud: source note genesys-cloud-quality-evaluation-setup-dispute-45-open},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-quality-evaluation-setup-dispute-45-open},
note = {Source note genesys-cloud-quality-evaluation-setup-dispute-45-open, checked 2026-10-02}
}