Source record · tier 2 current vendor documentation

In-queue flow precedence - Genesys Cloud Resource Center

Publisher: Genesys
URL: https://help.genesys.cloud/articles/about-in-queue-flow-precedence/
Published: unknown
Updated: unknown
Accessed: 2026-09-25
HTTP status: 200
License: Genesys copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

If no in-queue flow is selected in the action or on the queue, Genesys Cloud uses the organization's default in-queue flow. in context
An in-queue flow selected on the Queues page overrides the organization's default in-queue flow. in context
An in-queue flow selected in an Architect Transfer to ACD action takes precedence over both the queue's in-queue flow and the organization default. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). In-queue flow precedence - Genesys Cloud Resource Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-in-queue-flow-precedence

BibTeX

@misc{warmtransfer-genesys-help-in-queue-flow-precedence,
  title  = {In-queue flow precedence - Genesys Cloud Resource Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-in-queue-flow-precedence},
  note   = {Genesys, accessed 2026-09-25}
}