Source record · tier 2 current vendor documentation

Is Session Border Controller (SBC) required between Genesys Cloud BYOC and Microsoft Teams?

Publisher: Genesys
URL: https://help.mypurecloud.com/?p=322213
Published: unknown
Updated: unknown
Accessed: 2026-10-14
HTTP status: 200
License: Genesys proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

Genesys states that an SBC is not required between Genesys Cloud BYOC and Microsoft Teams, and that customers may include one or connect directly to Teams. disputed in context

Cite this source record

APA

WarmTransfer. (2026, October 14). Is Session Border Controller (SBC) required between Genesys Cloud BYOC and Microsoft Teams?. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-faq-sbc-byoc-teams

BibTeX

@misc{warmtransfer-genesys-help-faq-sbc-byoc-teams,
  title  = {Is Session Border Controller (SBC) required between Genesys Cloud BYOC and Microsoft Teams?},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-faq-sbc-byoc-teams},
  note   = {Genesys, accessed 2026-10-14}
}