Source note · Session border controller selection and certification

Genesys states that an SBC is not required between Genesys Cloud BYOC and Microsoft Teams, and that customers may include one or connect directly to Teams.

disputed · Checked 2026-10-14

No. You can choose to include an SBC or connect directly to Microsoft Teams without an SBC.

Vendor: Genesys
Product: Genesys Cloud
Subsystem: BYOC to Teams Direct Routing
Deployment: cloud
Region: not restricted
Release range: current as of 2026-10-14
Status: disputed
Checked: 2026-10-14

Sources

Is Session Border Controller (SBC) required between Genesys Cloud BYOC and Microsoft Teams? — Genesys · tier 2 current vendor documentation · FAQ answer, first sentence

Cite this note

APA

WarmTransfer. (2026, October 14). Session border controller selection and certification: source note sbc-selection-genesys-byoc-teams-no-sbc. WarmTransfer. https://warmtransfer.net/knowledge/claims/sbc-selection-genesys-byoc-teams-no-sbc

BibTeX

@misc{warmtransfer-claim-sbc-selection-genesys-byoc-teams-no-sbc,
  title  = {Session border controller selection and certification: source note sbc-selection-genesys-byoc-teams-no-sbc},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/sbc-selection-genesys-byoc-teams-no-sbc},
  note   = {Source note sbc-selection-genesys-byoc-teams-no-sbc, checked 2026-10-14}
}

Read in context