Failure paths in Architect - Genesys Cloud Resource Center

Publisher

Genesys

URL

https://help.genesys.cloud/articles/failure-paths-architect/

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• For call flows, default error handling can disconnect the call, transfer to a queue, jump to a menu or jump to a reusable task, optionally after pre-alert audio. in context
• Architect handles errors in two ways: default error handling under Settings > Event Handling, and per-action failure paths on actions such as Call Data, Collect Input and Transfer. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Failure paths in Architect - Genesys Cloud Resource Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-failure-paths-architect

BibTeX

@misc{warmtransfer-genesys-help-failure-paths-architect,
  title  = {Failure paths in Architect - Genesys Cloud Resource Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-failure-paths-architect},
  note   = {Genesys, accessed 2026-09-25}
}